iPro Is Down! What to do?

If it is a planned downtime, an email will be sent to all users to alert and prepare staff. This email will be sent a week in advance, as well as the day before.

If it is an unplanned downtime, there may not be time to alert or prepare users.

When iPro Anesthesia is down, revert to paper documentation (anesthetic record, PACU order) and scan documentation into Sovera.

When iPro Anesthesia is back up, return to documenting in iPro Anesthesia. It is at the
provider’s discretion to determine whether or not it is feasible to retro-actively enter the data into iPro Anesthesia.
If the data is NOT retro-actively entered into iPro Anesthesia, the paper documentation (utilized during the course of the downtime) will serve as the permanent record

If iPro comes back up during the case, and the data is NOT retro-actively entered into iPro Anesthesia, it is recommended that the provider leave a note in iPro Anesthesia indicating the period (date/time) when the paper documentation serves as the permanent record.